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Turnaround Time

Our standard turnaround time is currently 7 business days from the time that you submit your order. The term "standard turnaround" refers to orders which are our standard or oversize prints and don‘t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Please view each add-on service on our website for the latest turnaround time for each service. If you have a specific deadline (see In−Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Mutiny Ink will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.

Turnaround Time Example

Let‘s say you‘re printing an oversize design on Gildan 5000 Heavy Cotton, getting custom printed tags added onto your shirts and the manufacturer labels removed. If the standard turnaround time is 7 business days for printing, +1 day for custom printed tags, +2 days for manufacturer label removal, you would be looking at 10 business days for your turnaround time on this particular order. Keep in mind that this does not include shipping time. Due In Full: −Payment is due in full to being printing, however, payment is not due until you approve your digitial mockup.

Rush Orders

Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.

Rush time frames are based on our current production schedule and do not include shipping time. Mutiny Ink will not be held responsible for shipping issues once your order has left our facility.

Artwork Creation & Ownership

All artwork created by Mutiny Ink is the sole property of Mutiny Ink. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees. Any artwork you submit to us for printing, that is not being created by Mutiny Ink, is owned by you or its rightful owner, not Mutiny Ink. We will not reproduce your artwork, trademarked or not, without you or the rightful owner‘s consent.

Art Preparation

Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Mutiny Ink. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Mutiny Ink, although the artwork itself, is still your property.

Art Approval

All artwork must be approved via an emailed digital mockup. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

Out of Stock Items

Mutiny Ink will not be responsible for items that are out of stock. All purchasing of product is done on an order−by−order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot "hold" goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.

Manufacturer Defects

Mutiny Ink is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.

Garment Subjectivity

Mutiny Ink will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers‘ site to ensure the garment is going to fit as you intend. If there‘s any doubt about whether you‘ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.

Minimums

We currently have a 12 shirt minimum.

Image Sizes

All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

Seam, Collar and Zipper Printing

We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

All Over Printing

Due to the complex nature of the all over printing process, there are several differences that need to be expected and understood. Quotes for all over printing are not final until artwork and a mockup have been seen and discussed. Due the method in which all over printing is produced, shirts are rarely "perfect" prints. A higher level of variation from print to print must be expected and accepted. We do not recommend printing solid ink across areas where seams may exist. Inconsistent ink deposits are normal and considered acceptable. The same seam issues apply to all over printing as we‘ve mentioned above (see Seam, Collar, and Zipper Printing section). Registration is expected to be kept loose with a quarter−inch variation considered acceptable. Folds in the shirt during the printing process are normal. Folds that lead to ink gaps in the print that are under 3" long are considered acceptable.

Wash Down

Since water based and discharge inks actually dye fabric and are not plastic inks sitting on top of the shirt, we will not be responsible for fading or weathering of goods. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product. We print with the highest quality products and equipment available for water based and discharge ink and have scores of ecstatic clients because of such. We take great pride in the quality of our work. That being said, very small amounts of washdown on ink colors should be expected with each additional wash since fabric will fade with additional washing.

Care Instructions

In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all water based and discharge ink prints. Foil prints should be washing inside out and line dried. All goods should be washed before wearing, especially all−over prints.

Hand

Prior to a first wash, it is completely normal to feel a slight "hand" with discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent.

Image Placement

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.

Reorder Ink Color

Due to the nature of water based and discharge ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we‘ll try to keep ink on hand if at all possible.

Ink Color & Pantone Matching

Due to the nature of water based and discharge inks, we cannot guarantee requested Pantone colors. Our standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.

Ink Color Change Minimums

Orders are allowed changes of up to 2 ink colors on 1 location at 1 time. After this, all additional ink color changes will become a new order.

Style Change Minimums

Garment style or garment color changes are allowed as long as the minimum order quantity for that particular order is reached.

In-Hands Date

If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Customer Service Rep immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.

Shipping

We ship via UPS, USPS, and FedEx - depending on the quantity and the current shipping rates. A tracking number will be sent to you shortly after your order has left our facility. Mutiny Ink will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Mutiny Ink assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval. We only ship to PayPal verified addresses.

Checking Your Order

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.

Social Sharing

We enjoy showing off your product and our craft to the world. It‘s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Customer Service Rep when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.

Quotes & Estimates

Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).

Reorder Screen Credit

Since we do not charge screen fees, we have a screen reorder credit for reorders placed within 6 months from the last run of the same art. The artwork placement, dimensions, and ink colors must be an exact reorder with no changes. The reorder must be above 72 shirts for a reorder credit. Reorder Screen Credit amounts are:

Guarantee

We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.

Cancellation

Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:

Returned Checks

There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.

Terms & Conditions

Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Mutiny Ink reserves the right to change its Terms & Conditions at any time without notice.

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let‘s have some fun!